{"id":233,"date":"2026-07-28T02:41:06","date_gmt":"2026-07-27T23:41:06","guid":{"rendered":"https:\/\/simm.li\/terms\/"},"modified":"2026-08-28T15:41:54","modified_gmt":"2026-08-28T12:41:54","slug":"terms","status":"publish","type":"page","link":"https:\/\/simm.li\/en\/terms\/","title":{"rendered":"Terms of Use"},"content":{"rendered":"
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Terms of Use<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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These are the terms that apply to the use of the SIMM.li site and to buying eSIM plans through it. We have written them in plain language, without lines whose only purpose is to look legal.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Last updated: 28 July 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Who we are, and what these terms cover<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The SIMM.li site is operated by Adpro Communications<\/strong>, and through it we sell eSIM data plans for travellers going abroad.<\/p>\n

The terms before you apply to the use of the site and to buying plans through it. Using the site or placing an order constitutes agreement to them, so they are worth reading before you buy.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What you are buying<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our plans are a digital product<\/strong>: a data plan delivered electronically as an eSIM profile. No physical SIM card is sent to you, and there is no shipping.<\/p>\n

An eSIM plan is not a phone line. It does not include a local phone number for calls or SMS. Calls and messages are possible through apps that work over a data connection, such as WhatsApp.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Before you buy \u2014 check your device<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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An eSIM only works on a device that supports eSIM and is not locked to a network. That check is your responsibility, and you should make it before<\/strong> you buy.<\/p>\n

If your device settings offer an option to add an eSIM or a cellular plan \u2014 the device supports eSIM. Network locking is a separate matter, and it is worth checking with your mobile operator that the device is not locked. A device that does not support eSIM, or that is locked, will not be able to install the profile, and we have no way of checking this for you in advance.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ordering and delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The order is placed on the site and paid for in advance. After payment we prepare your eSIM with our infrastructure supplier, and the installation details \u2014 a QR code and manual installation instructions \u2014 are delivered to you digitally and are also shown in your personal area on the site.<\/p>\n

Usually this happens within a short time. If preparation at the supplier is delayed, the order continues to be handled and does not disappear: an order that was paid for and not completed is passed to us for review.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A plan's terms are set by the plan itself<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Every plan has its own terms; they appear on the plan card before the purchase and form part of the transaction: the data allowance, the validity and when it starts, Hotspot, the supported connection and Top-up.<\/p>\n

In most plans the validity starts with the first connection to a network at the destination and not at the moment of purchase \u2014 but this is set separately for each plan, and what the plan states is what governs. Data that has been used and validity that has passed cannot be restored or extended.<\/p>\n

Top-up is possible only on plans marked as supporting it. There is no self-service top-up button on the site \u2014 the top-up is carried out through us with the supplier and is added to your existing eSIM, with no new QR code and no reinstallation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Coverage and network quality<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The eSIM connects to the networks of local operators at the destination. Reception, speed and availability depend on them, on the load on the network, on the exact place you are in and on the device itself. We therefore cannot commit to a particular speed or to reception at a particular spot.<\/p>\n

What we are responsible for: that the eSIM is delivered to you, that it can be installed, and that it provides what is written on the plan card. If any of that did not happen \u2014 contact us and we will deal with it.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Prices and payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Prices on the site are shown in shekels, and what is included in each plan is set out on the plan card.<\/p>\n

Prices, plans and availability may change from time to time. The binding price is the one shown to you on the purchase screen at the moment the order was placed; a later change does not apply to an order that has already been placed.<\/p>\n

Payment is made through a secure payment provider. Credit card details are not stored on our servers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What we need from you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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