{"id":232,"date":"2026-07-28T02:41:06","date_gmt":"2026-07-27T23:41:06","guid":{"rendered":"https:\/\/simm.li\/support\/"},"modified":"2026-08-28T15:41:54","modified_gmt":"2026-08-28T12:41:54","slug":"support","status":"publish","type":"page","link":"https:\/\/simm.li\/en\/support\/","title":{"rendered":"Support \u2014 help installing your travel eSIM"},"content":{"rendered":"
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Something not working<\/span>? Let us sort it out<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Most things that get stuck are fixed by a couple of settings on your device, even when you're already mid-trip. And when you need a person \u2014 we're right here.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fix it yourself, right here and now<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The most common problems, and the exact answer to each one.<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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I installed the eSIM and there's no internet <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Open the mobile settings on your device, select the SIMM.li eSIM profile and check two things: that\u00a0data roaming is switched on for this profile<\/strong>, and that it is set as your\u00a0active data line<\/strong>. That is by far the most common reason for having no connection, and it is usually all it takes.<\/p>\n

If you still have no data, switch aeroplane mode on for a few seconds and off again, or restart the device \u2014 the profile will search for a local network afresh. Note that the connection is only picked up once you're actually at your destination.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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The QR code won't scan <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You do not need a QR. In your account, under My eSIMs, you will find: One-tap install<\/strong> buttons for iPhone and Android \u2014 tap one and the device opens the installation wizard by itself.<\/p>\n

Below them are the manual installation details: SM-DP+ address, activation code, ICCID and APN. Every field has a copy button, so no wrong character can slip in as you type.<\/p>\n

Two things that save time: open the one-tap install button on the device that will use the plan<\/strong>, and scan the QR from the screen of a different device. It is worth doing all of this before you travel, while you have stable Wi-Fi.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I haven't received my eSIM yet <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Check the status in your account first. If it says "We're preparing your eSIM", the request is already with the supplier and we keep tracking it until it closes. As soon as the eSIM is ready it appears in your account and is emailed to the address you entered at checkout \u2014 worth a glance in your spam folder too.<\/p>\n

A paid order is never left hanging. If something gets stuck on the supplier's side, the order goes to a human on our team and is never quietly closed.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Everything is in your account<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Under My eSIMs, on every plan you've bought.<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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